Got a Crunchy Question? We’ve Got the Answers
Shipping Information
When will my order ship?
All orders are processed within 24–48 hours after confirmation. Once packed, your order is dispatched through our delivery partners.
When will my order arrive?
Orders are usually delivered within 7-14 business days, depending on your location and the courier partner’s serviceability.
How can I track my order?
Once your order is shipped, you will receive tracking details via SMS or email.
Can you leave my order outside my door?
Yes. You may add delivery instructions at checkout. Eatmate is not responsible for loss or damage to orders left unattended as per customer request.
What payments do you accept?
We accept UPI, debit cards, credit cards, net banking, and selected digital wallets.
What if I receive a wrong or damaged product?
Please report the issue within 24 hours of delivery with clear images. Our team will review and arrange a replacement or refund as per policy.
Shelf-Life & Storage
Do your products contain preservatives?
Eatmate focuses on offering high-quality products with minimal or no added preservatives. Product-specific details are mentioned on the packaging.
What should I do if a product smells or tastes unusual?
Do not consume the product. Please contact Eatmate support with images and order details for assistance.
Can I consume products after the best-before date?
We recommend consuming products before the best-before date for optimal quality and safety.
Can I freeze-dry fruits or seeds?
Yes. Freezing can extend shelf life if products are stored in airtight, moisture-proof containers.
How long do opened packs stay fresh?
Once opened, products are best consumed within a few weeks if stored properly in airtight containers.
Should I store products in their original packaging?
Original packaging is suitable if it can be resealed properly. Otherwise, transfer to an airtight container.
